#Remotely support computers windows 10

You can even use the Remote Reboot option to reboot their computer and automatically re-initiate the Quick Assist connection. Once the connection is made, you will be able to use their computer as if you were sitting in front of it. Once the code has been entered on their end, they will be prompted to give you permission to access their screen. If you need help, click the Give instructions link on your end to produce step-by-step instructions that can then be relayed to your client. Have them launch Quick Assist, and under the Get help section, enter the six-digit code you give them from your screen. It can be copy and pasted to them, or you can tell them over the phone. You will then need to share this code with the person you are trying to help. You will then be given a six-digit code that will expire in 10 minutes Note that, while you need a Microsoft account to help, your friend or relative does not.

Since you are the one giving the help, click the Help someone button, then sign in with your Microsoft account. The window that appears allows users to both give and receive help. To use it, open the Start menu and search for Quick Assist, or launch the app from the Windows Accessories folder in the Start menu.

#Remotely support computers windows 10

Quick Assist is a remote access tool that works with Windows 10 and Windows 11. Otherwise, it simply comes down to what is easiest for your situation. Depending on what version of the operating system you both are on, one option may make more sense than another. If you are both running Windows, there are multiple built-in tools to try.